Food safety
Because our products are food, we cannot accept returns of opened or used items.
Damaged, broken or incorrect items
If a bottle or jar arrives broken or damaged, or you received the wrong item, we will send a free replacement or issue a refund for that item.
To make a claim, please contact us within 7 days of delivery through our Contact page and include:
- Your order number
- A photo of the damaged or incorrect item and its packaging
No need to send the item back.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.
Cancellations
You may cancel an order at no charge any time before it ships. Please contact us as soon as possible.